Shipping policy

Shipping Policy

Order processing

Orders normally require 1–3 business days for verification and processing before shipment. Business days exclude weekends and U.S. federal holidays. Processing time is separate from carrier transit time.

Some orders are fulfilled from Boulevard House inventory in Georgia, while others are shipped directly by an approved international retail or distribution partner. A mixed order may arrive in separate packages and on different dates.

Estimated delivery

Georgia-fulfilled items: generally 3–8 business days from order placement.
Partner-fulfilled items delivered within the United States: generally 4–10 business days from order placement, including processing and estimated transit.
International orders: generally 6–14 business days from order placement, including processing and estimated transit. Customs review can extend this estimate.

Delivery dates are estimates, not guarantees. Carrier disruptions, severe weather, security checks, peak-volume periods, customs review, and address issues may cause delays.

Shipping charges

Available delivery methods, charges, and any complimentary-shipping threshold are shown at checkout and may vary by destination, order value, product, and fulfillment location. Original and expedited shipping charges are nonrefundable except where required by law or when a verified Boulevard House error caused the return.

Customs, duties, and taxes

International shipments may be subject to import duties, taxes, brokerage charges, or other government fees. Unless checkout expressly states that these charges are included, the recipient is responsible for them. These amounts are imposed by local authorities and are not controlled or refunded by Boulevard House.

Tracking and split shipments

When tracking becomes available, it will be sent to the email address used at checkout. Tracking may take up to 48 hours after carrier acceptance to begin updating. Products fulfilled from different locations may receive separate tracking numbers.

Address changes

Please review the delivery address before submitting your order. Contact support@blvrdhouse.com immediately if a correction is needed. We cannot guarantee an address change after processing begins and are not responsible for delays or losses caused by an incorrect or incomplete address supplied by the customer.

Delays, loss, or damage

If we learn that we cannot ship within the time represented at checkout or in this policy, we will contact you with a revised estimate and the options required by applicable law, including cancellation and a refund when applicable.

Report visible shipping damage, an incorrect item, or a delivery discrepancy within 48 hours of delivery and include your order number and clear photographs of the item, packaging, and shipping label. For a package that appears lost, contact us after the estimated delivery window has passed so we can open a carrier investigation.